Privacy Policy

Effective Date: 4/1/2025
Last Updated: 4/1/2025

At The Pancake Cottage ("we," "our," or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.thepancakecottagecatalina.com (the “Site”).

1. Information We Collect

a. Personal Information

We may collect personal data that you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Address (for delivery or billing)
• Payment details (processed securely via third-party vendors)

b. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and version
• Referring/exit pages
• Date and time of visit
• Pages visited
• General location (city/state)
  This may be collected using cookies or analytics tools.

2. How We Use Your Information

We use your data to:

• Process orders or reservations
• Communicate with you (e.g., confirmations, support, promotions)
• Improve website performance and customer experience
• Comply with legal obligations

We will not use your data for purposes materially different from these without notifying you.

3. How We Share Your Information

We may share information:

• With third-party vendors who support payment processing, email marketing, and web hosting
• With delivery or reservation partners
• When legally required (e.g., law enforcement or subpoena)
• To protect our rights or the safety of others

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality and analytics.
You may control cookie preferences via your browser settings.

5. Your Privacy Rights

a. California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, California residents have the right to:

• Know what personal data we collect and how we use it
• Request access to the personal data we hold about you
• Request deletion of your personal information
• Correct inaccurate data
• Opt out of the sale or sharing of your data (we do not sell data)
• Limit use of sensitive personal information (we do not collect sensitive personal info)

You can submit requests by contacting us at [insert email] or calling [insert phone]. We may need to verify your identity before processing your request.

b. EU Residents (GDPR)

If you're located in the European Union:

• You have the right to access, correct, delete, or restrict your data
• You can object to processing or request data portability
• You have the right to lodge a complaint with your local data protection authority

6. Data Security

We take appropriate measures to protect your information, including encryption, secure servers, and limited access controls. However, no method of internet transmission is fully secure.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or requests, please reach out to us:

The Pancake Cottage
615 Crescent Avenue, Avalon, CA 90704
Phone: (310) 510-0726
Email: events@catalinaislandhospitality.com